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Management

Salary for position Head of Customer Support in Czech Republic

Gross monthly salary in Czech Republic is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
39K - 95K Kč
10% earn less lthan 39K Kč
10% earns more than 95K Kč
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Salaries in the survey are expressed in gross.

Based on the Platy.cz salary survey, 80% of people on the Head of Customer Support position in the Czech Republic earn between 39,094 Kč and 95,027 Kč monthly gross.

10% of employees earn less than 39,094 Kč and 10% of people earn more than 95,027 Kč.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Head of Customer Support typically do

  • Responsibility for leading the customer support team
  • Strategy creation, customer support direction and subsequent implementation,
  • Support, team coaching, solving demanding customers
  • Track the resolution of customer issues from receipt to resolution
  • Improving services, increasing customer engagement and facilitating organic growth
  • Resolving complaints and creating reports
  • Providing information to the company's customers, telephone and e-mail communication
  • Improving the efficiency of customer support and creating methodological guidelines for contact with customers

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Head of Customer Support in the labour market

In the salary ranking,
the job position takes

182. place

Women representation in position

60%

Average age of respondent by position

38

665. place

Porter, Information Staff

General labour

Salary group 1

20,800 - 28,923 Kč

183. place

PR Manager

Marketing, Advertising, PR

Salary group 2

36,971 - 97,210 Kč

182. place

Head of Customer Support

Management

Salary group 2

39,094 - 95,027 Kč

181. place

Service Engineer

Electrical & Power Engineering

Salary group 2

46,095 - 86,216 Kč

1. place

Chief Executive Officer

Top Management

Salary group 3

84,915 - 354,859 Kč

Is this salary range too huge?

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  • Salary for the position by region, education, experience, company size, age
  • Distribution of respondents into wage bands
  • Salary range from 1st to 9th decile
  • A breakdown of all monitored non-financial benefits
  • Analysis of financial benefits
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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Head of Customer Support.

The total gross salary for the position Head of Customer Support ranges between 34,318 Kč and 151,497 Kč per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Platy.cz to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Head of Customer Support have a total gross salary of at least 95,027 Kč per month.

10% of the highest-earning employees in this position have a total gross salary higher than 95,027 Kč per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 39,094 Kč per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Head of Customer Support earns 67,057 Kč per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Platy.cz you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Head of Customer Support, we currently have 227 verified respondents collected.