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Salary for position Customer service analyst in Czech Republic

Gross monthly salary in Czech Republic is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
33K - 58K Kč
10% earn less lthan 33K Kč
10% earns more than 58K Kč
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Salaries in the survey are expressed in gross.

Based on the Platy.cz salary survey, 80% of people on the Customer service analyst position in the Czech Republic earn between 33,341 Kč and 58,134 Kč monthly gross.

10% of employees earn less than 33,341 Kč and 10% of people earn more than 58,134 Kč.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Customer service analyst typically do

  • Analyzing customer service data to identify trends, patterns, and areas for improvement.
  • Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
  • Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
  • Preparing detailed reports and presentations on customer feedback and service performance metrics.
  • Conducting root cause analysis for customer complaints and implementing corrective actions.
  • Assisting in the development and implementation of customer service policies and procedures.
  • Providing support and training to customer service representatives to improve service delivery.
  • Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
  • Participating in customer service initiatives and projects aimed at improving overall service efficiency.
  • Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Customer service analyst in the labour market

In the salary ranking,
the job position takes

443. place

Women representation in position

56%

Average age of respondent by position

34

665. place

Porter, Information Staff

General labour

Salary group 1

20,800 - 28,923 Kč

444. place

Forest Technician

Water Management, Forestry, Environment

Salary group 2

30,690 - 61,320 Kč

443. place

Customer service analyst

Customer Support

Salary group 2

33,341 - 58,134 Kč

442. place

Chemist

Chemical Industry

Salary group 2

32,652 - 59,041 Kč

1. place

Chief Executive Officer

Top Management

Salary group 3

84,915 - 354,859 Kč

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  • Salary for the position by region, education, experience, company size, age
  • Distribution of respondents into wage bands
  • Salary range from 1st to 9th decile
  • A breakdown of all monitored non-financial benefits
  • Analysis of financial benefits
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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Customer service analyst.

The total gross salary for the position Customer service analyst ranges between 30,794 Kč and 81,592 Kč per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Platy.cz to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Customer service analyst have a total gross salary of at least 58,134 Kč per month.

10% of the highest-earning employees in this position have a total gross salary higher than 58,134 Kč per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 33,341 Kč per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Customer service analyst earns 47,888 Kč per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Platy.cz you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Customer service analyst, we currently have 71 verified respondents collected.