Customer Support

Customer service analyst

Gross monthly salary in Czech Republic is

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80% of people earn:

1,266 - 2,318 EUR

10% earn less lthan 1,266 EUR

10% earns more than 2,318 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Platy.cz salary survey, 80% of people on the Customer service analyst position in the Czech Republic earn between 1,266 EUR and 2,318 EUR monthly gross.

10% of employees earn less than 1,266 EUR and 10% of people earn more than 2,318 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

495. place

Women representation in position

57%

Average age of respondent by position

682. place

Porter, Information Staff

General labour

848 - 1,204 EUR

496. place

Primary School Teacher

Education, Science & Research

1,359 - 2,176 EUR

495. place

Customer service analyst

Customer Support

1,266 - 2,318 EUR

494. place

Electrical Fitter

Electrical & Power Engineering

1,240 - 2,371 EUR

1. place

Chief Executive Officer

Top Management

2,801 - 12,678 EUR

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What does a salary report contain?

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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